FAQ
Frequently Asked Questions
Welcome to the Tacharouck Shop Help Center. We have organized common questions below to help you find answers quickly.
🚚 Shipping & Delivery
Q: How much does shipping cost? A: We offer FREE Standard Shipping on all orders within the United States. There are no minimums or hidden fees.
Q: How long will it take to get my order? A: We know you want your order fast! Our typical timeframe is:
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Handling Time: 1-2 Business Days (Monday - Friday).
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Transit Time: 4-5 Business Days (Monday - Friday).
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Total Delivery Time: Most orders arrive within 5–7 business days total.
Q: Where do you ship? A: We currently ship to all regions and territories within the United States. Note: We do not ship to P.O. Boxes, APO, FPO, or DPO addresses at this time.
Q: Who delivers my package? A: We use trusted carriers to ensure timely delivery, including UPS, FedEx, PostNL, and BPost.
Q: My package is lost or missing. What do I do? A: If your tracking says "Delivered" but you can't find it:
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Check your mailbox, porch, and with neighbors.
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Contact the carrier with your tracking number.
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If it is still missing, email us at contact@tacharouck.site. We will arrange a replacement or refund immediately.
↩️ Returns & Refunds
Q: What is your return policy? A: We want you to love your purchase. If you are not completely satisfied, you may return items within [30 days] of receiving your order. To be eligible, items must be:
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Unused and in the same condition that you received them.
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In the original packaging.
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Accompanied by a receipt or proof of purchase.
Q: Do I have to pay for return shipping?
No, we provide free return shipping labels for all eligible returns.
Q: How do I start a return? A: To initiate a return, please email us at contact@tacharouck.site with your Order Number and the reason for the return. We will provide you with instructions and a return address.
Q: When will I receive my refund? A: Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed automatically to your original payment method within [5-10 business days], depending on your bank's processing times.
Q: What if my item arrives damaged? A: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately with photos of the issue so we can make it right.
💳 Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as [PayPal, Apple Pay, and Google Pay]. All transactions are secure and encrypted.
Q: Can I cancel or modify my order? A: We process orders very quickly (often within hours). If you need to cancel or change your address, please contact us immediately at +1 (929) 566-4793.
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If the order has not yet shipped, we will happily cancel or modify it.
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If the order has already shipped, you will need to follow our Return Policy once the item arrives.
Q: Will I receive an order confirmation? A: Yes! You will receive an email confirmation immediately after placing your order. Once your order ships, you will receive a second email with your Tracking Number.
📞 Contact Us
Q: How can I reach customer support? A: We are here to help!
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Email: contact@tacharouck.site
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Phone: +1 (929) 566-4793
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Hours: Monday - Friday | 9:00 AM - 5:00 PM EST
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Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Q: Do you have a physical store? A: We operate exclusively online to bring you the best prices and selection. Our address in Wyoming is for administrative and mailing purposes only.